Blockchain as Trust Machine: The Case of Long-Term Care Insurance
Professor J. Leon Zhao
Presidential Chair Professor and Director
Center on Blockchain and Intelligent Technology
School of Management and Economics
Chinese University of Hong Kong (Shenzhen)
It is well known by now that blockchain has become one of the frontiers in information technology with its main and unique feature as a trust machine as stated by the Economist in 2015. However, few people truly understand the ins and outs of machine trust, brought to the real world by blockchain. In this talk, the speaker will use long-term care insurance as a use case to explain several aspects of machine trust, by showing how blockchain can be implemented in the insurance business that is characterized by complicated transactional interrelationships among various stakeholders involved in insurance activities. Given this unique nature, the century-old challenge in the insurance industry is to effectively reduce transaction costs among the stakeholders while maintaining business privacy and trust. To address the technical challenges, an innovative blockchain based technical model, InsurModel, was proposed in the context of newly initiated long-term care insurance in China. To certain degree, InsurModel is an instantiation of trust machine in the insurance context.
This talk is based on the Journal of MIS paper — Beyond the Block: A Novel Blockchain-Based Technical Model for Long-Term Care Insurance, Co-authored with W. Zhang, C. Wei, Q. Jiang, and C. Peng, 2021.