Rise from the call center
INCEPTION OF IDEAS
NEW seminar series where innovation begins
Organized by Business Analytics Group of IIM
Prof. Haipeng SHEN
Associate Dean (Executive Education)
Patrick S C Poon Professor in Analytics and Innovation
HKU Business School
JOIN US for the launch of Inception of Ideas, a groundbreaking seminar series where leading minds share the foundational research that shaped their careers and transformed them into educators, innovators, and entrepreneurs.
Prof. SHEN will discuss his seminal 2005 paper that laid the foundation for his research and helped him transition from academia into the world of innovation and entrepreneurship. This influential work analyzes call center operations using queueing theory, focusing on customer arrivals, patience, and service duration through statistical modeling, developing forecasting techniques, and validating mathematical models to enhance call center efficiency.
The talk will be followed by an engaging fireside chat and Q&A session, offering a unique opportunity to gain insights into the creative process behind impactful research and how ideas evolve into real-world applications.
DO NOT MISS this unique opportunity to explore the journey from academic research to real-world innovation.
