Research Insights

Over the last decade, researchers and practitioners have become increasingly interested in how firms can leverage managerial responses (MRs) to capitalize on positive reviews and mitigate the potential harm caused by negative reviews. Intuitively, companies should respond to negative reviews (MR-N) to mitigate the damage they cause, while offering more general responses to positive reviews (MR-P). However, the proportion of MR-P on TripAdvisor has consistently increased since 2006 and has surpassed the percentage of MR-N since 2013. Two key questions remain: Given the constraints of limited resources, should managers prioritize soothing unsatisfied customers or pleasing satisfied ones? What are the effects of MRs on customer review ratings and financial outcomes?

Increased trading in dark venues around earnings announcements offers advantages to businesses and markets that can allay regulators’ concerns

If the many functions of digital social media networks could be summed up in one word, it would likely be “sharing”. Through a myriad of apps and platforms, we share our thoughts, feelings, opinions, ideas, and more – with our friends and family, with our online social circles, with strangers, and even with companies.

New research shows that traders can bypass capital controls by transporting goods across borders by truck to reap currency carry rewards. We look at how they do it and what the consequences are

[This article discusses domestic violence. If you or someone you know is experiencing domestic violence, you are not to blame, what is happening is not your fault. There are numerous resources and refuges available to you. They are listed at the end of this article.]

No matter where you live or who you are, if you’ve attended school, been on a sports team, played music, or made any kind of presentation ever, there is a core memory that we all share: being chosen to go first. That sinking feeling you get when you stand up and step into the unknown and start speaking, or playing, or demonstrating, or whatever, and all eyes are on you – because you’re the first one. The quiet terror that seeps in as people begin to assess you, the judges peering at you, the knowledge that everyone else has more time to prepare than you…It stays with you forever.

Mandatory supply chain transparency boosts supply chain due diligence by enabling closer scrutiny by stakeholders

Ding! These days, it seems that we live in a sea of nonstop, never-ending mobile notifications: every waking moment, we receive buzzes and pings that remind that we have to do things or be somewhere or respond to someone about something. Ding!

Although the benefits of physical activity on general well-being are widely acknowledged, there has been a lack of research on how it impacts outcomes at work, including job performance and health. Approximately 200 employees from the UK and China participated in a 10-day study in which the authors captured self-reported and objective physical activity data (via a wearable smart band device), as well as self- and supervisor-reported work outcomes. They uncovered some noteworthy findings about daily physical activity that impact employees and organizations, as well as a few research-backed ways to reap the many benefits of increasing your physical activity.